MyMemori.es ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Name, contact details (email, phone, etc.), account credentials
Demographic information (age, gender, relationship to senior, etc.)

1.2 User Content

Memories you upload, including text, images, videos, and audio files
AI-generated stories, videos, or other content created through our tools

1.3 Technical Information

IP address, browser type, device type, operating system, and usage data
Cookies, analytics identifiers, and session information

1.4 Third-Party Authentication

When you sign in using Google or Facebook, we receive basic profile information (such as your name, email address, and profile picture) from these providers in accordance with their respective privacy policies. We do not have access to your social media passwords.

1.5 Sensitive Information

Content may include sensitive personal data (e.g., health information, family relationships). You are responsible for ensuring you have consent to upload such content.

2. How We Use Information

We use collected information to:

Provide, operate, and improve the Services
Host and store User Content securely
Generate AI-based outputs (stories, videos, etc.)
Personalize your experience
Communicate with you (support, updates, notifications)
Ensure compliance with legal obligations

3. Legal Basis for Processing

We process data based on:

Consent (uploading memories, generating outputs)
Contractual necessity (providing Services you request)
Legitimate interests (improving the Platform, preventing misuse)
Legal obligations (responding to lawful requests, regulatory compliance)

4. Sharing of Information

We do not sell personal information. We may share data:

With authentication providers (Google, Facebook) when you sign in using their services
With service providers (hosting, analytics, storage, AI processing)
With legal authorities if required by law
With successors in the event of a merger, acquisition, or sale of assets

5. Third-Party Processors & Service Providers

We rely on third-party service providers to operate the Services, including but not limited to:

Cloud hosting and storage providers (e.g., MongoDB, AWS, Google Cloud, Azure)
AI and machine learning services for content generation
Authentication providers (Google, Facebook)
Payment processors and subscription management services
Analytics and monitoring tools
Content delivery networks (CDNs)
Email and communication services

Important Disclaimer: These third parties have their own privacy policies and data practices. We are not responsible for how they collect, use, store, or protect your data. By using our Services, you acknowledge that your data will be processed by these third parties and accept the associated risks.

We do not control and cannot guarantee the security, availability, or compliance of third-party services. Any data loss, breach, or unauthorized access by these providers is beyond our control and responsibility.

6. International Transfers & Data Storage Risks

Because MyMemori.es is accessible worldwide and relies on global infrastructure, your information may be transferred, processed, and stored in countries outside your own, including countries that may not have equivalent data protection laws.

By using the Services, you explicitly consent to the transfer of your data across international borders. While we aim to use appropriate safeguards (such as Standard Contractual Clauses where applicable), we cannot guarantee the same level of protection in all jurisdictions.

Risk Acknowledgment: International data transfers carry inherent risks, including potential access by foreign governments, different legal frameworks, and varying security standards. You acknowledge and accept these risks.

7. Data Retention & Deletion Limitations

We retain personal data for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements
You may request deletion of your data (see Section 10), but we cannot guarantee complete or immediate deletion due to:
- Backup systems and archives that operate on separate schedules
- Cached data on third-party services beyond our control
- Legal requirements to retain certain data
- Technical limitations in distributed systems
Residual copies may persist indefinitely in backups, logs, or third-party systems
Deleted data may remain accessible during a reasonable transition period

8. Security & Data Breach Risks

We implement commercially reasonable safeguards (encryption, access controls, secure storage) to protect your data. However, no security system is impenetrable, and we cannot and do not guarantee the security of your information.

Inherent Risks:

Unauthorized access by hackers, cyberattacks, or malicious actors
Data breaches due to software vulnerabilities or third-party failures
Human error, insider threats, or social engineering attacks
Technical failures in storage, backup, or transmission systems
Compromised third-party services (hosting providers, AI processors, authentication services)

Data Breach Limitation: In the event of a data breach, we are not liable for any unauthorized access, theft, loss, or disclosure of your data. While we will make reasonable efforts to notify affected users as required by applicable law, we do not guarantee timely or complete notification.

User Responsibility: You are responsible for maintaining backups of your data and for any consequences of data loss, corruption, or unauthorized access. Do not upload data you cannot afford to lose.

9. Children's Privacy

The Services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted personal data, please contact us to request deletion.

10. Your Rights & Limitations

Depending on your jurisdiction (including GDPR, CCPA, and other applicable laws), you may have the following rights:

Access to your data
Correction of inaccurate or incomplete data
Deletion ("right to be forgotten")
Restriction of processing
Data portability
Withdrawal of consent
Objection to processing
Right to lodge a complaint with a supervisory authority

Important Limitations:

We may deny or limit your requests if required by law, necessary for legal claims, or technically infeasible
Rights enforcement may be delayed due to verification requirements, system limitations, or third-party dependencies
We cannot control data that has been shared with third parties or exists in backups/archives
Some rights may not apply based on your jurisdiction or our legal basis for processing
We are not responsible for delays, errors, or incomplete fulfillment of data requests

Requests can be sent to privacy@mymemori.es. We will respond within the timeframes required by applicable law, but cannot guarantee specific response times.

11. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze usage, and personalize content. You can manage cookies through your browser settings.

12. Third-Party Links

The Services may contain links to external websites. We are not responsible for their privacy practices or content.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be effective on posting, with the "Last Updated" date clearly indicated.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for any damages arising from data breaches, unauthorized access, data loss, or privacy violations
We make no warranties regarding the accuracy, security, or completeness of data processing
Your sole remedy for any privacy-related claim is to stop using the Services

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at:

privacy@mymemori.es

MyMemori.es – Amsterdam, The Netherlands