MyMemori.es ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Name, contact details (email, phone, etc.), account credentials
Demographic information (age, gender, relationship to senior, etc.)

1.2 User Content

Memories you upload, including text, images, videos, and audio files
AI-generated stories, videos, or other content created through our tools

1.3 Technical Information

IP address, browser type, device type, operating system, and usage data
Cookies, analytics identifiers, and session information

1.4 Sensitive Information

Content may include sensitive personal data (e.g., health information, family relationships). You are responsible for ensuring you have consent to upload such content.

2. How We Use Information

We use collected information to:

Provide, operate, and improve the Services
Host and store User Content securely
Generate AI-based outputs (stories, videos, etc.)
Personalize your experience
Communicate with you (support, updates, notifications)
Ensure compliance with legal obligations

3. Legal Basis for Processing

We process data based on:

Consent (uploading memories, generating outputs)
Contractual necessity (providing Services you request)
Legitimate interests (improving the Platform, preventing misuse)
Legal obligations (responding to lawful requests, regulatory compliance)

4. Sharing of Information

We do not sell personal information. We may share data:

With service providers (hosting, analytics, storage, AI processing)
With legal authorities if required by law
With successors in the event of a merger, acquisition, or sale of assets

5. International Transfers

Because MyMemori.es is accessible worldwide, your information may be transferred and stored in countries outside your own. We use appropriate safeguards (such as Standard Contractual Clauses) to protect your data in cross-border transfers.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy
You may request deletion of your data at any time (see Section 9)

7. Security

We use industry-standard safeguards (encryption, access controls, secure storage) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Children's Privacy

The Services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted personal data, please contact us to request deletion.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access to your data
Correction of inaccurate or incomplete data
Deletion ("right to be forgotten")
Restriction of processing
Data portability
Withdrawal of consent
Objection to processing

Requests can be sent to privacy@mymemori.es

10. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze usage, and personalize content. You can manage cookies through your browser settings.

11. Third-Party Links

The Services may contain links to external websites. We are not responsible for their privacy practices or content.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be effective on posting, with the "Last Updated" date clearly indicated.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at:

privacy@mymemori.es

MyMemori.es – Amsterdam, The Netherlands